TELEPHONE, EMAIL & ONLINE ORDERS
- Our online exchange rates are updated frequently and apply only when ordered in advance through our websites, www.victoriafxchange.com and www.victoriastreetfx.com, by phone/Whatsapp (Tel: 020 7828 3482) or our email (e: rates@victoriastreetfx.com). Orders are limited to one per person per day for a given currency and in the event of multiple orders, the very first rate would be honoured.
- All orders are held for a maximum of 24 hours from the confirmation email/whatsapp message and only could be extended further only upon confirming with a staff member. We reserve the right to cancel/dishonour any orders placed within 7pm and 9am the next day in case of any significant overnight flucuations.
- Online rates does not apply to high value denomination notes, i.e. any single note with a value exceeding £300 per note, under $20 denominated US dollar bills, or coins. In such cases, please call or Whatsapp us to find out the rates applicable.
- We buy coins of major currencies, such as Euro, US Dollars and Swiss Francs. We may choose to buy others depending on the demand, so please call or Whatsapp us to find out more.
- Currently we buy 500 Euro bills at a maximum of 2 notes per person over a 90 day period with a proof of identification. The exchange rate would be significantly different from what is quoted online or in store.
PAYMENTS & SUPPORTING DOCUMENTS REQUIRED
We accept payments by cash, personal debit cards and bank transfers. Please note we would require supporting documents depending on the total transaction value.
Below list of documents are required applies to both one-off and accumulated total value of transactions carried out within a 90 day period. We also reserve the right to request further documentation to ensure the accuracy and authenticity of the details and documents provided. We may also use a third party referral agency to ensure the authenticity of the information you have provided, which may result in a soft search on your credit file. Please let us know by email if you are not happy for us to carry out this check.
1. CASH PAYMENTS,
a. Customer’s full name and date of birth are required for any transactions amounting to £2,950 and for anything for£4,950 would require a valid photographic identification, such as driving licence or a passport.
b. In addition, orders above the value £9,950, or any linked transaction exceeding £9,950 over 30 days or £19,950 over 90 days would require, – Proof of address within the last 3 months, i.e. utility bills – Source of GBP, i.e. 3 months’ bank statements or payslips for currency purchase – Source of foreign currency, i.e. withdrawal slips or HMRC declaration at the UK border.
2. DEBIT CARD PAYMENTS,
Anything above £490 would require a proof of identification and the maximum value of purchase using a personal debit card, per day per person is limited to £5,000. This threshold is appicable even in case of using multiple cards under the same name.
Strictly no business/corporate cards.
3. DIRECT BANK TRANSFERS,
Would require a proof of ID and address, matching the sender’s details which will be verified by our receiving bank.
In addition,
a. Anything above the value of £5,950 would require the source of funds, such as bank statements showing the history of funds, payslips, inheritance details including executor statements, asset sales with evidence etc.
b. We also reserve the right to request any further supporting documents as part of our enhanced due diligence or if requested by our processing bank
c. Bank transfers usually happen in real time, however sometimes it may take longer than usual depending on any further checks carried out by the transfer request initiating bank or the clearing bank. In such unfortunate circumstance, we would have to wait for the funds to be cleared before proceeding with your transaction. To fasten the process, we would advise you to email all the supporting documents listed above and allow up to 30 minutes after ordering before you come in for collection.
Feel free to call us on 020 7828 3482 for any further information or clarifications.
Looking forward to meeting you in store!